Barclays is a major global financial services provider with over 300 years of history and expertise in banking, and more than 48 million customers and clients worldwide. Successfully managing customers who have fallen into arrears and who may be in financial difficulty is an important concern for the bank.

In the UK, Barclays chose Experian’s Tallyman debt management and collection system to improve collections for retail banking customers in arrears on their mortgages, current accounts and unsecured loans. Tallyman is enabling Barclays to take a much more proactive approach in rehabilitating these customers, while minimising the amount of debt that is written off.

Peter Frost, Operations Director, Barclays PLC: “In today’s financial environment it is essential to employ best practice systems to manage customers who might be getting into difficulties. Working with Experian, we are improving our collections performance through being able to apply the most appropriate treatment for each customer at the right time. We have also been able to automate many aspects of the collections process, which has made decision-making both faster and more cost-effective.”

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